Questions? I've Got Answers

Yes, we work with most major South African medical aids including Discovery, Bonitas, Momentum, and others. However, reimbursement is subject to your individual scheme rules and benefits. We recommend contacting your medical aid to verify coverage before your appointment. We can provide you with the necessary codes and documentation for claims.

Yes, we offer both in-person consultations at Tshandama Medical Centre and online consultations via secure video calls. Online consultations are convenient, secure, and just as effective as in-person visits. Please specify your preference when booking your appointment.

Please bring your medical aid card, a list of current medications and supplements, any recent blood test results or medical reports, a 3-7 day food diary if possible, and a list of any food allergies or intolerances. This information helps us create the most personalized nutrition plan for you.

Initial consultations typically last 60 minutes, allowing time for a comprehensive assessment. Follow-up consultations are usually 30-45 minutes. The duration may vary based on your specific needs and the type of service you've booked.

Follow-up frequency depends on your individual needs and goals. Typically, we recommend follow-ups every 2-4 weeks initially, then monthly or as needed once you're making good progress. Your dietitian will work with you to determine the best schedule.

Yes, we create personalized meal plans tailored to your preferences, lifestyle, health goals, and any medical conditions. Meal plans include recipes, shopping lists, and preparation tips to make implementation easy and practical.